Returns Policy

Satisfaction Guaranteed

Return and Refund Policies

 

To arrange a return please email CustomerService@EcoWorldProductsStore.com.

We will only accept returns in the instance of defective merchandise or shipping errors.
Requests for return authorization must be made directly to CustomerService@EcoWorldProductsStore.com.

 

No returns will be given on sale, discontinued merchandise or merchandise that was shipped more than 15 days prior to the request. Each package sent for return must have the return authorization number that will be emailed to you clearly marked on the outside of the package. Products will be returned to the same warehouse location they were shipped from, the address will be sent to you, along with the return authorization number.

 

Merchandise returned without prior approval will be returned at the customer’s expense.

 

If the return authorization number is not clearly marked on the outside of the package; or if the merchandise does not match the original request in quantity and item, a 20% service charge will be applied to all returns except in the instance of defective merchandise or shipping errors.

 

When you receive your order

Please open all boxes immediately and check contents. You must call or email us to inform us of any damage or other problems within seven (7) business days of receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects within three (3) business days of receiving them.

Wrong Products
Received

It is very rare that we ship an incorrect product (we double-check to make sure all orders are correct before we ship them). However, if we made a mistake on your order, please email us within seven (7) business days of receiving your order.

 

NOTE:

  • Items that have been used, safety sleeve opened, cannot be returned for a refund or exchange.
  • Unless Eco World Products Store has made an error, once an order has been made (printed), whether shipped or not, an order for printed products may not be cancelled or returned for refund.
  • As soon as the incorrect product is received and we confirm that we sent the incorrect product, we will send you the correct item and we’ll pay the cost of shipping the new product to you.

This offer is only good in the continental (contiguous) U.S. If you ship the product back to us from outside of the lower 48 states, you will need to pay for the cost of sending the product to us. This includes all international locations, Hawaii, Alaska, and Puerto Rico.

Shipping Damage

If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper’s proof-of-delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please call us immediately, and provide pictures of the damage.

Also, if there was any internal (non-visible) damage, this will need to be reported to us within three (3) business days of receiving the product.

Defective Products

Within thirty (30) days of receiving your order, if any product proves to be defective; please email us. We’ll make sure you are taken care of – and we’ll make that a priority! You’ll be asked to ship the product back to us for replacement. As soon as we receive your package and we confirm that the product is defective, we will send you a replacement item and we’ll pay the cost of shipping the new product to you.

 NOTE:

  • Items that have been used or sleeves opened cannot be returned for a refund or exchange.
  • Unless Eco World Products Store™ has made an error in the production of products, once an order has been made (printed), whether shipped or not, an order for printed products may not be cancelled or returned for refund.
  • If changes to registration products are needed for whatever reason, if the product has been shipped or printed, a replacement charge applies.

 

When sending items back to Eco World Products Store™, please obtain a tracking number from UPS or other carrier. While it is not required that you get tracking or insurance on the return package, it is highly recommended – we cannot refund or give credit an item that we do not receive.

 

Return the item to us after receiving return authorization from us, and a note detailing the specifics of the exchange. When we receive it, we’ll send out the new order and let you know we did. Our address is listed below.

Returns

 NOTE:

  • Unless Eco World Products Store™ has made an error in the production of printed materials, once an order has been made (printed), whether shipped or not, an order for printed products may not be cancelled or returned for refund.
  • Items that have been used cannot be returned for a refund or exchange.
  • If you received discounted shipping – within the continental (contiguous) U.S. – on a returned item, the original amount it actually cost us to ship the product will be deducted from the refund.
  • If changes to printed products are needed for whatever reason, if the product has been shipped or printed, a replacement charge applies.
  • Custom ordered, non-listed, and specially quoted items (items that do not appear on or have prices listed on our web pages and/or items that you received a special quote for), including special colors, are not returnable.
  • Shipping fees will not be reimbursed unless a customer received incorrect items due to an error made by Eco World Products Store. In this case, Eco World Products Store will reimburse only standard ground shipping charges.

 

When sending items back to Eco World Products Store™, please obtain a tracking number from UPS or other carrier. Please ship all items in a shipping box. While it is not required that you get tracking or insurance on the return package, it is highly recommended – we cannot refund an item that we do not receive.

 

Eco World Products Store™
ATTN: Returns
Please ship to the warehouse you received products from.

 

Shopping on the web has many great advantages, like being able to shop from home, better selection, low prices, items shipped right to your door, less hassles because no waiting in line, etc. However, there are also a few downfalls. You can’t physically see (or touch) the products, it takes 2-10 days to get to you and if you need to return it, it is more costly and less convenient.

 

Closeout Items

No refunds or credits will be given on closeout items. These items are offered to customers at extremely low prices.

Canceling
Your Order

Orders may only be cancelled if the order has not yet shipped. Additionally, once an order has been made (printed), whether shipped or not, an order for custom printed products may not be cancelled or returned for refund. To cancel an order, email CustomerService@EcoWorldProductsStore.com.

Closeout
Items

 

No refunds or credits will be given on closeout items. These items are offered to customers at extremely low prices.

Store Credits

 

In order to better serve our friends and customers, Eco World Products Store™ will honor all store credits for a period of up to 6 months from the original date of issue.

Credit and Discount Codes

 

It’s easy to use your Eco World Products Store™ Credit or Discount Code. Here’s how:

Online Orders:
Shop to your heart’s content by adding everything you would like to your shopping cart and then simply enter your PROMO/DISCOUNT CODE.

 

 

Questions

If you have any other return questions, please email us.

 

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